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German Star, Inc.
19225 County Road 13
Fairhope, AL 36532

Toll free: (800) 377-6598
Local Phone: (251) 929-3345
Fax: (251) 990-9467

Business Hours: Monday - Friday
8:00 AM - 5:00 PM  Central Time

Warranty and General Policies

German Star offers a one-year from date of purchase manufacturer's warranty on new and remanufactured parts. A 30-day unlimited mileage warranty is standard on used parts (unless otherwise stated).

Returns

We can process returns and refunds only for items purchased from German Star.
No refunds will be given after thirty days from the receipt of your order.

No returns will be accepted without proper authorization.

Custom ordered items cannot be returned.

Items that you have installed or disassembled cannot be returned.

Damaged items cannot be returned.

Electrical parts cannot be returned if installed or unsealed for any reason.

CD-ROM manuals cannot be returned if unsealed for any reason.

Shipping costs can only be refunded if the return is a result of a shipping error or a defect (domestic orders only).

Products that are returned for credit may be subject to a restocking fee.

Core Returns

Some of our products have core charges associated with them. This charge is refunded when we receive your original part in rebuildable condition. Upon receipt of the item you have ordered, return your original part in the packaging that came with the replacement part. Upon receipt of your core in the original packaging, the core charge will be promptly credited. Please be aware that your bank may take 5-9 business days to post the credit to your account or credit card. You are responsible for shipping costs.

Privacy Notice

This privacy notice discloses the privacy practices for (website address).  This privacy notice applies solely to information collected by this web site.  It will notify you of the following:

1.  What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.  

3. The security procedures in place to protect the misuse of your information. 

4. How you can correct any inaccuracies in the information.

Information Collection, Use and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

-          See what data we have about you, if any.

-          Change/correct any data we have about you.

-          Have us delete any data we have about you.

-     Express any concern you have about our use of your data.

Security

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (800) 377-6598 or via email.
©2014 GermanStar, Inc. All Rights Reserved.